Welcome to the Gleam Help Centre

My Order

Can I amend or cancel my order after I've placed it?

Please contact support@gleamteeth.co.uk as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received.

What if my parcel or product is damaged?

If your package becomes damaged during transit, notify us within 7 days of the parcel being delivered at support@gleamteeth.co.uk with clear photos of everything you have received and the condition of the parcel/products. We will inspect the damaged package and the damaged items may will be replaced.

How do I track my Gleam order?

You have 2 options to track your parcel:

Got a Gleam account?

Log in your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don't have a Gleam account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email.

*Please note, tracking can take around 24 hours to update after dispatch.

Shipping & Returns

Shipping Information

Standard Delivery (2-3 Working Days)

Our Standard Delivery service ships via Royal Mail Tracked 48 and aims to deliver your order within 2 working days from dispatch.

Next Day Delivery (Order by 4pm)

Our Next Day Delivery service ships via Royal Mail Tracked 24 and aims to deliver your order within 24 hours from dispatch.

My Gleam parcel is lost, what do I do?

All shipping timeframes operate in business days which excludes weekends and public holidays.

If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you incase they have more information that isn't shown on your tracking link. Your parcel could be awaiting collection at your local post office.

If they are unable to locate your parcel, please reach out to our Customer Experience team at support@gleamteeth.co.uk

What happens if I entered the wrong address?

Gleam Refunds & Returns

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@gleamteeth.co.uk.If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@gleamteeth.co.uk.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@gleamteeth.co.uk.

Products

Will I Experience Any Sensitivity?

Not at all! Our non-peroxide whitening formula has been extensively researched and developed to ensure that no pain, harm or sensitivity will be caused to the teeth or gums.

When Will I Start Seeing Results?

Some customers will see results after as little as one treatment. However in order to achieve maximum results please use the full course of the whitening product you are using.

How Long Will My Teeth Stay White?

After a full course treatment, results will typically begin fading after 9-12 weeks. To maintain whiteness, we recommend a topping up 1-2 times per week.

I have a veneer/crown. Will your products whiten my teeth?

Composite is a porous material and will pick up staining over time. The strips will ‘refreshen’ and brighten the appearance of composite by removing the top layer of surface staining. The base shade of your composites however will not change.

Ingredients

What Ingredients Are In The Strips?

Glycerin, Aqua, PVP, Ethylcellulose, Alcohol, Sodium Polyacrylate, Phthalimidoperoxycaproic Acid, Xylitol, Potassium Citrate, Hydroxyapatite, Rebaudioside A, Menthol, Sodium Citrate, Xantham Gum, PVM / MA Copolymer, C12-15, Pareth-3.

What ingredients are in the powder?

Calcium Carbonate, Cyclodextrin, Sodium Biocarbonate, Xylitol, Phthalimidoperoxycaproic Acid (PAP), Sodium Cocoyl Isethionate, Tetrasodium Pyrophosphat, Hydroxyapatite (Nano), Mica (CI77019), Mint Flavour/Aroma, PVP, Phenoxyethanol, Potassium Citrate, Sucralose,Menthol, Water/Aqua, Monosodium Citrate, Ethylhexylglycerin

What ingredients are in the Kit/Pen's?

Aqua, Glycerin, Propylene Glycol, Carbomer, Phthalimidoperoxycaproic Acid, Hydroxyapatite, Cocos Nucifera Oil, Menthol, Xylitol, Aloe Barbadensis Leaf Juice, Punica Granatum Seed Oil, Vaccinium Macrocarpon Seed Oil, Mica, Sodium Hydroxide, Mentha Piperita Oil

What ingredients are in the Teeth Whitening Kit & Pen's

Billing & Payment

What are the payment options?

We accept the following payment methods: Visa, MasterCard, AMEX, PayPal, Apple Pay, PayPal Express, Shopify Pay, Clearpay, Klarna and Google Pay.

Do you offer any payment plans?

Clearpay

With Clearpay you can pay for your order in four automatic instalments, interest-free. Payments will be automatically taken from your debit or credit card every 2 weeks. You’ll pay the first instalment at the time of purchase, and receive your order immediately.

To use this service simply:

Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'Clearpay' as your Payment Method
Enter your details with Clearpay and you're done

Klarna

With Klarna you can choose the option to either ‘Pay Later in 3’ or to ‘Pay Later (14/30 Days).

Pay Later in 3:With Pay Later in 3 you can pay for your order in three automatic instalments, interest-free. Payments will be automatically collected from your debit or credit card every 30 days. You’ll pay the first instalment at the time of purchase, and receive the order immediately. Instalment 2 and 3 are scheduled 30 and 60 days after your first.

Pay Later (14/30 Days):With Pay Later (14/30 Days) you can pay for your order in full at anytime within 14 or 30 Days from your purchase date. Complete the payment online, at your convenience, with no extra costs and receive your order straight away.

To use this service simply:

Add your items to your shopping bag and checkout as normal
On the Checkout page, select ‘Klarna’ as your Payment Method
Complete order and you will be redirected to Klarna
Select whether you’d like to ‘Pay Later in 3’ or ‘Pay Later (14/30 Days)’
Enter your details with Klarna and you're done

"Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply. ".

Account Information

How can I view previous orders?

You can login to your account at anytime to check on your order history and subscriptions history.

I am trying to login and it's saying my email is invalid?

Once you have purchased, you will receive an email that will direct you to verify your account. To login, you need to verify this email before your account is ready to use.If you are still receiving an invalid email error message when signing in, you may need to reset your password, check you are signing into the same region your account was made in or contact support@gleamteeth.co.uk and our customer experience team can assist you.

General Questions

Is Gleam teeth whitening safe?

Safety is the number one priority when formulating all Gleam products. Traditional whitening ingredients have been proven to cause damage to your teeth and gums, because of this Gleam uses Phthalimidoperoxycaproic Acid (PAP) as the active whitening ingredient.

PAP effectively whitens stains without compromising the health of teeth to leave your smile brighter and healthier. It is also perfectly safe for gums and the soft tissue in your mouth.